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FAQ´s
If you have a Blue Badge or equivalent, please bring it with you. Please don't worry if you don't have one as they are not a legal requirement.
Renting a mobility scooter in Tenerife requires you to need it for a valid reason, it may be a reason such as shortness of breath, sprained ankle or you cannot go anywhere without one, either way our team is here to help.
We recommend you make your booking as soon as possible to avoid any disappointment as the demand for our equipment can get very high especially during popular months.
Delivering to a Hotel - If you have paid for your items, they will be delivered prior to your arrival and will be waiting for you at reception, on checkout please return the items to the reception at the selected collection time and our team will collect them after this time.
Delivery to Private Accommodation or for unpaid items - Unless agreed otherwise, we will meet you at your accommodation. We will monitor your flight and contact you around 2 hours after you have landed to arrange a delivery time suitable to you. Your items will be collected at your selected collection time during checkout.
As soon as you detect a problem or there is any damage to the equipment, you must stop using it immediately and contact us straight away to arrange a replacement or repair.
Are your Mobility Scooters fully maintained and serviced?
Yes. All our scooters are checked after every rental and are serviced by qualified engineers regularly.
Is my Mobility Scooter insured?
Yes. As a legally registered company, we provide full Public liability insurance. Unless all instructions have been ignored, then you will become liable for any damage you cause to the equipment.
Where do you Deliver?
We deliver to all areas of Tenerife
Tenerife South (Granadilla - Los Gigantes) - Free Delivery
Tenerife North (Candelaria - Puerto de la Cruz) - €40 Delivery Charge (Per Visit)
Is it safe to leave the Mobility Scooter unattended for short periods of time?
Absolutely, just park your Mobility Scooter in a safe place, remove the ignition key and keep it with you. Rarely does a guest have any issues, but the equipment is the renters liability until returned to Premier Mobility Tenerife and the renter should take steps to ensure the security of the equipment. You are also provided with a lock to secure the item.
What if i have never used a Mobility Scooter before?
Don't worry, our fully trained helpful staff are here to help. They will demonstrate how to use and maintain your Mobility Scooter / Equipment. They will not leave you until you are totally confident and understand the equipment.
Will my Mobility Scooter be fully charged when i receive it?
Yes. All our Mobility Scooters are delivered fully charged and ready to use when you collect the key.
Do your Mobility Scooters fit in a taxi?
Yes they do. You just need to request for a Mobility Assisted Taxi that has a ramp to fit your scooter on.
What if my flight is delayed or we arrive after your operating hours?
If your flight is late or you arrive late, we recommend making sure you pre pay for your items, this way we will leave your items with the hotel reception for when you arrive. If this is not possible, we recommend contacting our team to see if there is an alternative option or we can deliver your items the following day.